Sign up for our policyholder portal!

Our policyholder portal is a great place for you to be able to obtain information about your policy. Here are some things that you can do on our portal:

• Change your address
• View your policy information
• Obtain a printed copy of your ID card
• View your claim history
• Change your bank draft information
• View your premium history

To create an account

• Go to www.oldsurety.com and select the policyholder tab on the far right
• Click “register”
• Fill out the information requested and hit submit

Frequently asked portal questions/common problems

Q: What if my spouse and I share an email account, it won’t let me sign us both up using the same email?

A: There are two options.

1. Uncheck the box that says “use my e-mail address as my login username” and create unique usernames for both you and your spouse.
2. If you want to use your email as the username for both accounts, the field is case sensitive. Register one account with the email all lowercase, then register the second in all upper case.
   EX: johnsmith@gmail.com and JOHNSMITH@GMAIL.COM are considered different emails

Q: I’m getting an error message stating this policy cannot be found.

A: Please double check that you have entered all fields correctly. Double checking the policy number, date of birth, and last name fields are typically where the problem is.

Q: Does my password have to be anything specific?

A: The password must be at least 8 characters long, and including symbols and numbers is recommended to keep it unique and harder to guess.

Q: I’ve attempted to register too many times, and it says my account is disabled, now what?

A: Please call our office and a member of our IT department can get this issue corrected.

Toll free: 800-272-5466 or local: 405-523-2112